FAQ

Question Category: Change PIN, Contact us
Question Category: Contact us

To have your book considered for adding to the Local Author Collection, click here Submit to the Local Author Collection.

Question Category: Contact us
Question Category: Volunteer, Contact us

Please use the Ask A Librarian service for help with your question not answered in the FAQ or covered in the list below. 

Question Category: Ask A Librarian, Contact us

To suggest a program or event to the Library for consideration please review the specifications for how the Library goes about creating and delivering a program and submit your idea via this form.

Question Category: Library Programs, Contact us

The Library considers service quality standards and strategic objectives set by our Board of Library Trustees and administered by the staff in the Learning Services department according to a clearly defined specifications that can be reviewed here.

Question Category: Library Programs

To understand why the Library creates and delivers programs to the community please read our programming objectives.

Question Category: Library Programs

The definition of a Library program and the standards that the Library uses to select and/or create a program are explained here.

Question Category: Library Programs

All residents of Duval County (regardless of age) qualify for a Jacksonville Public Library card with acceptable proof of residency. Any person age seventeen (17) and under may obtain a library card if their parent or legal guardian meets the requirements for a resident card and has ID for the child. Review the different card types, their benefits, and requirements here.

Acceptable proof of residency imprinted with name and current street address is required. Examples are listed in the Circulation Policy here.

Persons residing outside of Duval County can purchase a three-month, a six-month or a one-year Nonresident Card.

Question Category: Library Card

To renew your library card, just stop by any of our 21 library locations with proof that you reside in Duval County.  Acceptable proof of residency in Duval County is listed under Proof of Residency in the Library's Circulation Policy.

Question Category: Library Card, Contact us

Six weeks (42 days) after the final due date (overdue) of borrowed material, the material is considered lost. At that time the replacement cost of the item is added to your account along with a $5 processing fee.

Nine weeks (63 days) after the final due date of borrowed material, your account will be sent to a collection agency and additional, non-refundable collection agency fees may be applied to your account.

If you return a long-overdue item in good condition, the replacement cost and $5 processing fee will be waived. Collection agency fees may still apply.

Question Category: Fines and Fees

Tips and tricks for using your online account.

Question Category: Online Account, Contact us

The Interlibrary Loan (ILL) service offers customers access to collections beyond what is held in Jacksonville, allowing customers to request items to be sent to their local library. Please check out Interlibrary loan.

Question Category: Interlibrary Loan

Please use this form to suggest a title to be added to the Jacksonville Public Library collection.

Question Category: Suggest a Purchase, Contact us

Please read the information provided in Marketing Your Book to the Jacksonville Public Library to find out.

Question Category: Market Your Book, Contact us

Please use the information on the Get a Library Card page to help you pick the best library card for you.

Question Category:

Most users can bring their wireless-enabled device to the Library and simply turn it on. First time users should:

  1. Check for broadcasting networks in your device’s wifi settings.
  2. Select the “LibraryPublic” network.
  3. Open a browser on your device.
  4. Terms and Conditions of internet will appear, scroll to the bottom, reviewing if you wish and hit “Continue to the Internet.”
  5. The browser will connect to the Library’s home page.
Question Category: Connect to Wifi

Books and DVDs in good condition may be brought to any Library location. The materials you donate primarily help the Friends of the Library raise money for the Library through book sales. 

To understand more on what and how the Library accepts donations and how you can donate books and other materials to the Library please review the Library's Donation Policy. Call 904-255-BOOK (2665) for more information.

Question Category: Donations, Contact us

The processing fee and replacement cost will be removed from your account. No overdue fines will be charged. If it has been longer than 63 days overdue and has been sent to collections, a collection agency fee may apply.

If you paid for losing an item, those fees cannot be refunded even if you find it later. The fees collected for lost items are put into the library’s collection budget and the fee is cleared from your account. This was approved as part of the Library's Circulation Policy on August 22, 2019 by the Board of Library Trustees.

Question Category: Fines and Fees

If an item you had was either lost, damaged or not returned, you may incur fees. Fees have not been waived (only overdue fines) as they are needed to maintain or replace library materials so others can borrow them. Call us at (904) 255-2665 with questions.

Question Category: Fines and Fees

Yes, PLEASE! We would love to recover any materials that you may have been holding onto because of overdue fines. If you return a long-overdue item in good condition, the replacement cost and $5 processing fee will be waived. Collection agency fees may still apply.

Question Category: Fines and Fees

Not unless otherwise invited to do so by the library. You may receive a call from a Jacksonville Public Library staff member or an email inviting you to have your hold relocated to an open curbside location. Otherwise, please plan to pick up your held item at the library listed in your notification.  Additional information available at Curbside Pickup.

Question Category: Curbside Pickup

Get a Library Card

Jacksonville Public Library card