Willow Branch Library will be closed for approximately 2-3 weeks starting February 22 to upgrade the air handlers. Visit www.jaxpubliclibrary.org/locations to find library services.
We're upgrading the "My Account" service this week. During this process some account information may not be displayed but will return when the upgrade is completed.
Please read the information provided in Marketing Your Book to the Jacksonville Public Library to find out.
Check out the library's E-Services department and fill out their form to request help.
Please use the information on the Get a Library Card page to help you pick the best library card for you.
Most users can bring their wireless-enabled device to the Library and simply turn it on. First time users should:
Yes. You can contact the Talking Books Library at 904-255-2665 when prompted select option 2 and staff can direct you to staff in the TBKS Library.
Hours M-F 10-6pm
No. Interlibrary Loan is currently unavailable. Stay tuned to our website, emails and social media for updates.
Special Collections at the Main library will consider accepting book donations. Please call 904-255-6195 for more information. Other library locations are not accepting donations at this time.
The processing fee and replacement cost will be removed from your account. No overdue fines will be charged. If it has been longer than 63 days overdue and has been sent to collections, a collection agency fee may apply.
Yes. You will still receive reminders as you always have. If you’re notified by email, you’ll receive an email 3 days before an item is due, and 7 days and 21 days after the due date if the item has not been returned. If the item is not returned after 42 days the replacement cost of the item and a $5 processing fee are added to your account. If you do not receive email notices from us, you will receive an overdue notice in the mail after the item is 21 days overdue and the lost bill after 42 days.
No. The fees collected for lost items are put into the library's collection budget and the fee is cleared from your account. This was approved as part of the Library's Circulation Policy on August 22, 2019 by the Board of Library Trustees.
If an item you had was either lost, damaged or not returned, you may incur fees. Fees have not been waived (only overdue fines) as they are needed to maintain or replace library materials so others can borrow them . If you return the long overdue item before December 31, 2020, no overdue fines will be charged . (All fees already on your account related to lost, damaged or unreturned items will remain in place. Call us at (904) 255-2665 with questions.)
Yes, PLEASE! We would love to recover any materials that you may have been holding onto because of overdue fines. Take advantage of this overdue fine free period and bring anything back before April 30, 2021 no matter how long you've had it. Bring to any Jacksonville Public Library location and put it in the book drop or drop it off inside – no questions asked! (But if you do have a good story, we’d love to hear it!)
Yes. Fine free doesn't waive responsibility. The library is still a place where people share access to a collection of more than 2 million items, so borrowing will still have due dates and renewal limits as always to keep things circulating. Items will be considered lost after the final due date, and the library will use a recovery processes to retrieve the material or its replacement cost, which includes fees associated with the recovery. Libraries that have gone fine free have not seen decreases in circulation due to lack of material returns.
No. All current overdue fines have been waived , and no new overdue fines will be applied through April 30, 2021.
We’re quarantining books, DVDs and CDs for 72 hours after they’re returned (exceeding CDC recommendations) for safe handling of materials. Therefore, books you’ve returned may not be checked back in yet. Please know that you will not receive overdue fines for any materials you return by December 31, 2020.
Returns Book returns Book still showing as checked out
Yes. You can return materials to any one of the library’s 21 locations. They do not have to be returned to the same location you borrowed them from.
No. You will not be able to pick up your hold until the library staff prepare it and send the notice (text or email). To ensure that we can provide you and your fellow library cardholders with the best possible experience, please do not attempt to pick up holds before you have been notified that they are ready.
Not unless otherwise invited to do so by the library. You may receive a call from a Jacksonville Public Library staff member or an email inviting you to have your hold relocated to an open curbside location. Otherwise, please plan to pick up your held item at the library listed in your notification.
No, you don’t need an appointment. However—like when visiting a busy restaurant—making a reservation for library curbside pickup will result in a better and faster experience. If you do not have an appointment, follow the “No Appointment” signs in the parking lot and follow the instructions on the sign to retrieve your holds.
You will receive a link and instructions on making appointments in the email notification your receive, or when you receive a phone notification.
According to the Center for Disease Control, after 24 hours infectious agents including COVID-19 would not remain on materials (Library Journal: IMLS, CDC: On Staff Safety, Handling Paper In COVID-19 Pandemic). Jacksonville Public Library is exceeding those recommendations by quarantining returned items for at least 72 hours.
If it has been three business days or less since you returned your materials, it is most likely that they are still in quarantine. If it becomes significantly longer, please call (904) 255-BOOK (2665) to inquire about your returned items.
Please note that no overdue fines will be applied for materials returned in 2020.