Frequently Asked Questions
Please read for information regarding most inquiries.
The library accepts bill payment on the self check machines located in the library. The library accepts credit card, Apple Pay, Google Pay, and cash payments ($1, $5, and $10 bills accepted).
As a department of the City of Jacksonville (COJ), all vendors or suppliers making inquiries into conducting business with the Jacksonville Public Library should be directed to the COJ Procurement Division.
Get help from Library experts with materials returned displaying as checked-out, overdue, or in collections by submitting this form.
Please use the Help with streaming media, e-books, e-audio books, databases, etc. form to get expert Library help with these services
You can also find helpful solutions at Libby Help, Hoopla Help, or Kanopy Help.
Please use this form to suggest a title to be added to the Jacksonville Public Library collection.
Please read the information provided in Marketing Your Book to the Jacksonville Public Library to find out.
To have your book considered for adding to the Local Author Collection, click here Submit to the Local Author Collection.
To suggest a program or event to the Library for consideration please review the specifications for how the Library goes about creating and delivering a program and submit your idea via this form.
Please use the Report a Lost or Stolen Library Card form.
Books and DVDs in good condition may be brought to any Library location. The materials you donate primarily help the Friends of the Library raise money for the Library through book sales.
To understand more on what and how the Library accepts donations and how you can donate books and other materials to the Library please review Library policies. Call 904-255-BOOK (2665) for more information.
Apply to volunteer at the Library.
Please use the Ask A Librarian service for help with your question not answered in the FAQ or covered in the list below.
Please use the form on the Board of Trustees page to send a question or comment to the Library Director or the Board of Library Trustees (BOLT).
