When registering for a library card, customers select their preferred method of notification for hold pickups and reminders (such as automatic renewals or overdue items).
We offer 3 types of notification methods:
- Phone (Note: This option will result in a phone call for hold pickup notifications only)
- SMS
A staff member will set notifications for you at time of registration, as indicated on your library card registration application.
To change notification preference, call 904-255-2665.
Types of notices we send:
- Hold Pickup Notices
- Friendly reminder/Automatic Renewal: Sent 3 days before due date
- Overdue Notice: Sent 7 and 21 days following due date
- Lost Notice: Sent 30 days following due date. Account will be charged the replacement cost of the item.
- Collections: Sent 20 days after charged for replacement (Lost Notice). Account will be charged a Referral Fee of $10.
Messaging Terms and Conditions
- Jacksonville Public Library occasionally contacts registered patrons via SMS or Text Messaging.
- Personal information will not be shared with third parties for marketing purposes.
- The types of messages the library may send includes but is not limited to hold pickup, pre-overdue, overdue, and bills.
- Message frequency may vary.
- Message and data rates may apply.
- For support, call 904-255-2665 or email at JPLInfoSvcs@coj.net.
- To opt-out, text STOP to cancel, or speak with a staff member at 904-255-2665.
- Failure to receive a library account notice does not waive customer responsibility for the timely return of library materials.
