#Need Help With Your Taxes?

Jacksonville Public Library is proud to partner with the American Association of Retired Persons (AARP) TaxAide during the tax season each year to provide FREE tax preparation. AARP Tax-Aide sites are serviced by IRS-certified volunteers. They provide free tax counseling and preparation services to millions of low and middle-income taxpayers, with special attention given to those aged 60 and older. There is no income or age limit for assistance at AARP Tax-Aide sites. However, AARP sites cannot assist rental property owners or small business owners.

Schedule Your Appointment 

Beginning January 15, 2025, you can schedule your appointment online or over the phone.  If you live near one of the library locations listed below, use the tiny URLs (links) or Google Voice numbers provided. Note: Taxes will be prepared BY APPOINTMENT ONLY. 

Last day for appointments with AARP TaxAide: Tuesday, April 15 (Tax Day).

Note: Combined with previous tax relief provided for taxpayers in counties affected by Hurricane Debby and Hurricane Helene, "affected taxpayers in all of Florida now have until May 1, 2025, to file various federal individual and business tax returns and make tax payments, the IRS said in a release.

Get Ready In Advance

Make sure you have everything you need to do your taxes at irs.gov/getready.

All Taxpayers must bring the following to a tax site:

• Photo ID for self (and spouse, if filing jointly)
• Social Security Card(s) or Individual Taxpayer Identification for ALL individuals to be listed on the tax return as dependents
• Wage and earnings statement(s): W-2(s), W-2G(s), 1099-R(s), from all employers (year-end pay stubs are not accepted)
• Any other documents relating to income, expenses and banking
• If using direct deposit:
• Bank documents showing routing and account numbers (preferably a check)
• Property tax and mortgage interest documentation
• For itemized returns:
• documentation for out-of-pocket expenses for medical bills, supplemental insurance premiums, charitable contributions, etc.
• Child care documentation listing provider name, address, tax ID number and amount paid
• Alimony and child support documentation

NOTE: If filing a joint return, both spouses must be present to file and sign the required forms.

#Participating Library Locations

Beaches Branch Library
Appointment windows: Tuesdays & Wednesdays, 1 - 5 p.m.
Online scheduler: tinyurl.com/TaxBeachesLib
Google Voice: (904) 290-3276

Bradham and Brooks Branch Library
Appointment windows: Tuesdays, 1 - 6 p.m.
Online scheduler: tinyurl.com/TaxBradhamBrooksLib
Google Voice: (904) 257-6493

Highlands Regional Library
Appointment windows: Fridays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxHighlandLib 
Google Voice: (904) 257-6493

Mandarin Branch Library
Appointment windows: Thursdays, 11 a.m. - 3 p.m.
Online scheduler: tinyurl.com/TaxMandarinBranchLib
Google Voice: (904) 419-3402

Pablo Creek Regional Library
Appointment windows: Thursdays, noon - 4 p.m.
Online scheduler: tinyurl.com/TaxAidePabloCreekLib
Google Voice: (904) 290-3276

Regency Square Branch Library
Appointment windows: Mondays, noon - 4 p.m. & Saturdays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxRegencyLib
Google Voice: (904) 257-6493

South Mandarin Branch Library
Appointment windows: Tuesdays, 1 - 5 p.m. & Saturdays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxSouthMandarinLib
Google Voice: (904) 257-6520

Southeast Regional Library
Appointment windows: Wednesdays, noon - 4 p.m.
Online scheduler: https://tinyurl.com/TaxSoutheastRegLib
Google Voice: (904) 701-3462

University Park Branch Library
Appointment windows: Saturdays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxUniversityParkLib
Google Voice: (904) 419-3402

Webb Wesconnett Regional Library
Appointment windows: Fridays, 11 a.m. - 3 p.m.
Online scheduler: tinyurl.com/TaxWebWesconnettLib
Google Voice: (904) 438-4180

Please note: Accommodations for persons with disabilities are available upon request. Please ask for Learning Services at 255–2665 or email JPLPrograms@coj.net.

Don't see a location near you? Call (904) 701-3462 or visit the Tax-Aide Site Locator and submit your ZIP code for (non-library) locations in the community.

Transportation issues? Busy schedule?

Can't get to the library? Get help preparing your taxes at home, online! Learn how to use the OnLine Taxes software to file a free federal tax return. If you need more help, volunteer counselors are available to coach you through the process using your home computer (while screen-sharing).

Learn more at: taxaide.aarpfoundation.org/online-self-and-assisted-prep.

Note: Taxpayers need access to a computing device, internet service, and all their tax documents to participate in this online tax counseling and preparation service. Access to free software is limited to taxpayers with an AGI (Adjusted Gross Income) of $84,000 or less.

If you want to download and print tax forms, instruction books, and other publications, visit: irs.gov/forms-instructions.