Need Help With Your Taxes?
Jacksonville Public Library is proud to partner with the American Association of Retired Persons (AARP) TaxAide during the tax season each year to provide free tax preparation. AARP Tax-Aide sites are serviced by IRS-certified volunteers. They provide free tax counseling and preparation services to millions of low and middle-income taxpayers, with special attention given to those aged 60 and older.
There is no income or age limit for assistance at AARP Tax-Aide sites. However, AARP sites cannot assist rental property owners or small business owners.
Schedule Your Appointment
The scheduling system goes live on January 15, 2026, for appointments beginning February 1. If you live near one of the library locations listed below, use the tiny URLs (links) or Google Voice numbers provided. Note: Taxes will be prepared BY APPOINTMENT ONLY.
Wednesday, April 15 (Tax Day) will be the last day for appointments.
Get Ready In Advance
Make sure you have everything you need to do your taxes at irs.gov/getready.
All Taxpayers must bring the following to a tax site:
- Photo ID for self (and spouse, if filing jointly)
- Social Security Card(s) or Individual Taxpayer Identification for ALL individuals to be listed on the tax return as dependents
- Wage and earnings statement(s): W-2(s), W-2G(s), 1099-R(s), from all employers (year-end pay stubs are not accepted)
- Any other documents relating to income, expenses and banking
-
If using direct deposit:
- Bank documents showing routing and account numbers (preferably a check)
- Property tax and mortgage interest documentation
-
For itemized returns:
- documentation for out-of-pocket expenses for medical bills, supplemental insurance premiums, charitable contributions, etc.
- Child care documentation listing provider name, address, tax ID number and amount paid
- Alimony and child support documentation
NOTE: If filing a joint return, both spouses must be present to file and sign the required forms.
Participating Library Locations
Beaches Branch Library
Appointment windows: Tuesdays & Wednesdays, 1 - 5 p.m.
Online scheduler: tinyurl.com/TaxBeachLib
Google Voice: (904) 290-3276
Bradham and Brooks Branch Library
Appointment windows: Tuesdays, 1 - 6 p.m.
Online scheduler: tinyurl.com/TaxBradhamBrksLib
Google Voice: (904) 257-6493
Highlands Regional Library
Appointment windows: Fridays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxHighlandLib
Google Voice: (904) 257-6493
Mandarin Branch Library
Appointment windows: Thursdays, 11 a.m. - 3 p.m.
Online scheduler: tinyurl.com/TaxMandrinBrchLib
Google Voice: (904) 419-3402
Pablo Creek Regional Library
Appointment windows: Thursdays, noon - 4 p.m.
Online scheduler tinyurl.com/TaxPabloCreekLib
Google Voice: (904) 290-3276
Regency Square Branch Library
Appointment windows: Mondays, noon - 4 p.m. & Saturdays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxAideRegencyLib
Google Voice: (904) 257-6493
South Mandarin Branch Library
Appointment windows: Tuesdays, 1 - 5 p.m. & Saturdays, 10 a.m. - 2 p.m.
Online scheduler: tinyurl.com/TaxSouthMandarinL
Google Voice: (904) 257-6520
Southeast Regional Library
Appointment windows: Wednesdays, noon - 4 p.m.
Online scheduler: tinyurl.com/TaxASoutheastLib
Google Voice: (904) 701-3462
University Park Branch Library
Appointment windows: Wednesdays, 11 a.m. - 3 p.m.
Online scheduler: tinyurl.com/TaxUnivParkLib
Google Voice: (904) 419-3402
Webb Wesconnett Regional Library
Appointment windows: Thursdays & Fridays, 11 a.m. - 3 p.m.
Online scheduler: tinyurl.com/TaxWebWesconett
Google Voice: (904) 370-3392
Please note: Accommodations for persons with disabilities are available upon request. Please ask for Learning Services at 255–2665 or email JPLPrograms@coj.net.
Don't see a location near you? Call (904) 701-3462 or visit the Tax-Aide Site Locator and submit your ZIP code for (non-library) locations in the community.
Transportation Issues? Busy Schedule?
Can't get to the library? Get help preparing your taxes at home, online! Learn how to use the OnLine Taxes software to file a free federal tax return. If you need more help, volunteer counselors are available to coach you through the process using your home computer (while screen-sharing).
Learn more at: taxaide.aarpfoundation.org/online-self-and-assisted-prep.
Note: Taxpayers need access to a computing device, internet service, and all their tax documents to participate in this online tax counseling and preparation service. Access to free software is limited to taxpayers with an AGI (Adjusted Gross Income) of $84,000 or less.
If you want to download and print tax forms, instruction books, and other publications, visit: irs.gov/forms-instructions.
