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General Library Info

Contact the Library

Use the form below to contact the library. Our goal is to respond as quickly as possible, but please allow 2-3 days for a response, especially when submitting questions over the weekend.

If you have questions and need immediate assistance, please contact the library at (904) 630-2665.

Please choose the department you wish to contact:  


We want to know how you feel about our services, our staff, our facilities and our collections! So take part in our survey and let us know what you think!

Replace a Lost or Forgotten PIN

Please use this form to submit a request to replace a lost or forgotten PIN. Type your full name, address and library card number below, then click "Submit."

Would you also like to receive your library notices * via email? You must supply a valid, working email address for this option.

 Yes, please sign me up!
 No, thanks. I prefer to receive library notices via telephone or U.S. mail.

* - Library notices may include:

  • Reminder notices - Sent three days before the due date of any checked-out items.
  • Hold notices - Notification that an item you requested is available for pick up.
  • Overdue notices - Sent about three weeks after the due date of any unreturned overdue items.
  • Fine notices - Sent out when fines and fees exceed $10.
  • Other important library announcements.

Any email address supplied to Jacksonville Public Library is used for the above purposes only and is not supplied to any third party.

Ask a Question About This Website

Please use this form to submit questions or comments about this website. Complete the form below then click "Submit."

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Suggestion Box

We welcome suggestions from our customers! Please use this form to send us general comments or suggestions about library services and programs.

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Suggest a Purchase

We welcome our customers' suggestions for the purchase of new materials. Please use this form to suggest a title to be added to the Jacksonville Public Library collection.

Unfortunately, we cannot add all suggested materials. Due to the volume of purchase suggestions received, we cannot notify you about our decision regarding your suggestion.

For specialized, technical, or out-of-print materials, you may wish to consider requesting the item through InterLibrary Loan, a cooperative borrowing agreement among library systems nationwide.

To suggest a title for purchase, complete the form below then click "Submit Suggestion."

Ask a Librarian: Email Reference Service

The library answers brief, factual questions via email, or provides suggestions to help find the information needed.

Click HERE for sample questions.

This service is not intended for complex questions, which are better handled in person at the library or over the telephone.

Use the form below to ask up to three questions per day.


  (e.g., jdoe@emailprovider.com)

Pre-K K-5th Grade Middle School High School
College General Public Business

Question About My Account

We welcome suggestions from our customers! Please use this form to send us general comments or suggestions about library services and programs.

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 (starts with FJP)

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